BTY products are formulated to work for all skin types. For sensitive skin, we recommend checking the ingredients and doing a patch test before use.

Yes! All BTY products are made with gentle, natural ingredients. For first-time users, we recommend doing a patch test before full use to ensure the best experience.

Yes. BTY is a cruelty-free brand and does not test on animals.

BTY products are formulated with powerful ingredients that help reduce vein tension and improve blood flow to minimize varicose and spider veins. BTY Products targets excess pigmentation to fade pekas and repair skin tissue to reduce melasma. They also provide effective UV protection to help prevent further skin damage.
Results may vary depending on individual skin type, condition, and consistency of use. For best results, use consistently and follow the recommended application instructions. If you have severe skin concerns, consulting a dermatologist is still advised.

BTY Skincare products are made with all-natural ingredients and are safe for external use. However, for your safety, we recommend consulting your OB or healthcare provider before applying BTY products to your skin. It’s always best to share our ingredient list with your doctor for review before use.
Note: BTY Glutaslim is not recommended for pregnant or breastfeeding moms.

If you experience any irritation or allergic reaction, stop using the product immediately and contact our Customer Service Team.

If you don’t see any changes or results, please also reach out to us so we can guide you on the correct usage and recommend the best way to maximize the product’s effectiveness.

Yes. Most BTY orders ship for free. In rare cases, such as remote locations or special delivery requests, a small shipping fee will apply and will be shown at checkout.

Yes. We have official BTY distributors in select countries, which means faster local shipping for those areas. Delivery can be much quicker than standard international shipping.

BTY ships nationwide within the Philippines and internationally to the USA, Canada, Japan, Europe, and other countries worldwide through our official BTY distributors.

COD is available in selected areas only. Some locations require Payment First. Availability will be shown at checkout.

Delivery time varies by location. Orders within the Philippines usually arrive in 3–7 business days after shipping. International deliveries may take 5–10 business days, depending on local courier performance.

You can see your tracking number and live updates in your BTY account page once your order ships. We’ll also send email and text notifications for important delivery updates.

You can place your order directly on this official BTY website. Simply add your chosen products to your cart, proceed to checkout, and fill in your shipping and select payment method.

Log in to your BTY account and go to the Orders section to view your purchase history, status, and tracking updates. You’ll also receive SMS and email notifications when your order status changes.

We accept Payment First via bank transfer, credit/debit card, e-wallets (such as GCash, Maya), and Cash on Delivery (COD) in selected areas.

We accept returns within 7-10 days of delivery if the item is damaged, missing, defective, or incorrect. Products must be unopened, unused, and in original packaging. Full details are available on our Return Policy page.

Yes. Go to your BTY account’s Payment Methods section to remove saved details. If you need assistance, contact our Customer Service Team.

We accept returns within 7-10 days of delivery for items that are damaged, missing, defective, or incorrect. Products must be unopened, unused, and in their original packaging unless they arrived damaged. Full details are available on our Return Policy page.

Yes. Refunds are available for eligible returned items and follow our Refund Policy. Refunds may be processed through our website system or by our Customer Service Team.

Once your return is received and approved, we’ll process your refund promptly. The exact timing will depend on your payment provider and method, and our Customer Service Team will keep you updated until it’s completed.

We can help update or cancel your order any time before it’s confirmed and shipped. Once an order is dispatched, it will arrive as originally placed; it can no longer be modified or cancelled. Please contact our Customer Service Team immediately with your order number so we can update or cancel it before dispatch.