BTY Return & Refund Policy

At BTY Advance, your satisfaction is at the heart of everything we do. We aim to provide products that not only meet but exceed your expectations. If, for any reason, you are not completely satisfied with your purchase, we’re here to assist you.


BTY Return Policy

Eligibility for Returns:

  • Products may be returned if they are damaged, missing, defective, or incorrect upon delivery.
  • Items must be unopened, unused, and in their original packaging.
  • Requests for returns must be made within 7 -10 Days of receiving your order.
  • Complaints of allergic reactions to a products as well as unsatifaction with the results of the application of a products are not elegible for refunds.

Eligibility for Returns:

  • Opened or used skincare and supplement products (unless damaged or defective upon arrival).
  • Items without proof of purchase from our official store or authorized sellers.

How to Return an Item:  

  1. Contact our Customer Care Team via email or the website contact form with your order number, reason for return, and photo evidence.
  2. Our team will provide return instructions and the shipping address.
  3. Once we receive and inspect the returned item, we will notify you of the next steps.


BTY Refund Policy

At BTY Advance, we handle each refund request with care to ensure our customers get the right resolution based on their location and situation.


Refund Conditions:

  • Refunds are available for items returned in accordance with our Return Policy.
  • Refund timelines and methods may vary depending on your country’s banking, payment providers, or local regulations.
  • The original shipping fee (if applicable) is non-refundable unless the return is due to our error.

Refund Process:
Refunds can be processed in two ways:

  • Through our website refund process — follow the steps after submitting a return request.
  • Through Customer Service — for special cases or country-specific payment rules.


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